County Reconditioning Services
Warranty Information and Claim Procedure.
County Recon Services only provide the finest gearboxes built by the finest engineers. As each unit is assembled every individual part is thoroughly checked for defect or suspected fatigue. The gearboxes are then assembled and bench tested on state of the art machines. It is highly unlikely that any defect in the build process would not become apparent at this point. Only when the gearbox has passed these vigorous tests will the unit be signed off and despatched.
Under the Sale of Goods Act 1979 traders must sell goods that are as described and of satisfactory quality.
Exchange Unit Return & Surcharges
The customer, if required as a term of the sale must notify the supplier within 10 working days that the exchange unit is suitably packaged for transport and ready for collection. The exchange unit must be complete, must be the same part number as the gearbox supplied, must not be heavily damaged (accidental or deliberate) and must be generally fit for reconditioning. Any defects in the old unit should be notified before the sale and deemed by the supplier as acceptable. If the old unit is not acceptable then a surcharge will be applied. This amount will apply to the value of the old core unit to the supplier. If necessary this amount will be collected through a small claims court which would result in the customer also absorbing court costs.
Warranty Procedure
In the event of a warranty claim the buyer must notify us of the failure immediately. We will then arrange to collect the unit from the at an address provided by the customer. The customer should package the gearbox sufficently so as to avoid further damage during transport back to the supplier.
On receipt of the damaged unit engineers will dismantle and inspect the gearbox and determine the cause of failure. We will then notify the customer the results of the fault diagnosis.
If it is deemed that the gearbox has not been fitted correctly or some modification has been carried out by the customer the gearbox will not be covered under the warranty.
We offer a 12 months parts only warranty which does not cover any labour costs incurred by the customer for fitting or removal. No damages for distress, loss of earnings or costs incurred for independant advice are covered by the warranty.
Warranty does not cover any gearbox supplied if it is modified in any way or fitted to any other vehicle than that which it was supplied for. Any alteration to the vehicles ECU system or chipping will void the warranty.
If the vehicle is sold the warranty does not pas to the new owner.
In the event that the gearbox is at fault we will offer (in following order) a repair, replacement or refund.
We will repair the unit if the gearbox is servicable and the necessary parts are available. If this is not possible we will replace the unit with another reconditioned or new gearbox. If no replacement gearbox is available then we will offer a full refund.